It is important to remember that for every bad review there are probably lots of satisfied customers. These reviews are the comments of individual visitors to Information Britain and have not been authenticated by us. They should not be taken as the views of Crawbar Ltd - publishers of this web site.

Reviews of Abbotsford Arms Hotel, Galashiels

Best rates for a Local Hotel

Review by Richard on 28th December, 2012

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After hearing such good things about the Abb, new management, better chef and staff and several recommendations I had to go and see, we arrived (myself, wife and 4 friends) for dinner at 6:40pm and were greeted in a friendly manner. The menu was good, all fresh so it clearly stated, we ordered drinks and I ordered the fishcakes only to be told they had none, OK not the end of the world,I asked for sticky chicken as did my friends, none, Caesar salad, no so we eventually decided to skip starters due to lack of available choice, shame as I love homemade fishcakes. I ordered the Fish and Chips as did 2 of my friends, my wife had Macaroni cheese and my other friends had the Steak and Ale pie. Food review: Fish soggy, smelly and cool. peas half cooked or microwaved. Macaroni cheese, tasteless and poorly presented. Steak and Ale pie, tasteless, cool, veg horrid, potatoes, dry and cool. Our complaints were listened to but nothing done, we were charged full price, we paid as we just wanted away from the horrid place. Terrible food, awful staff, dreary decor and no idea how to run a business. I would advise avoidance.

Date visited: 07/07/12

Review by Joe Turnbull on 6th July, 2011

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although the hotel is going through a restoration the staff were very friendly, the rooms were comfortable and warm, unfortunatly cannot comment on the breakfast as was not up in time, but the kitchen staff are friendly and have now very strict rules to follow, so cannot see a problem there, i will definatly be back !! i would recomend to anyone, the new management as of end of last year are extreamly helpfull and kind even though they are having to deal with the bad review from the last managment and seem to be getting everything sorted, i am looking forward to staying and writing another review after the restortation is finished !!!

Date visited: 2nd july 2011

Review by William Moore on 12th July, 2008

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I'M afraid the room was small, the en suite was not up-to standard (tiles missing, no complimentary toiletries, shower cubicle tiny etc). Carpet had seen better days (cigarette burns, marked, tears). Very disappointed. On the plus side the bed was very comfortable and the breakfast was good. Am afraid we will not be returning.

Date visited: 11th July 2008

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